{"id":10217,"date":"2008-10-12T15:23:57","date_gmt":"2008-10-12T19:23:57","guid":{"rendered":"http:\/\/www.analystik.ca\/blogue\/?p=10217"},"modified":"2017-02-21T15:56:54","modified_gmt":"2017-02-21T20:56:54","slug":"mobility-productivity-sales-force","status":"publish","type":"post","link":"https:\/\/analystik.ca\/blogue\/language\/en\/mobility-productivity-sales-force\/","title":{"rendered":"Measuring the contribution of Mobility to Sales Force Productivity"},"content":{"rendered":"<p><em>This is the third opus of a series of posts and comments published by \u00ab\u00a0<\/em><a href=\"http:\/\/www.enterprisemobilitymatters.com\/\"><strong><em>Enterprise Mobility Matters<\/em><\/strong><\/a><em>\u00a0\u00bb which will be the subject of a \u00ab\u00a0parallel blogging\u00a0\u00bb experiment with <\/em><a href=\"http:\/\/www.analystik.ca\/blogue\/\"><strong><em>Analystik<\/em><\/strong><\/a><em>, editor of the \u00ab\u00a0<\/em><a href=\"http:\/\/analystik.ca\/\"><strong><em>Productivit\u00e9 +<\/em><\/strong><em>\u00a0<\/em><\/a><em>\u00bb blog, onto which you will find a reply to these posts and comments. <\/em><\/p>\n<h3><\/h3>\n<p><!--more--><\/p>\n<h3>Measuring the contribution of Mobility to Sales Force Productivity<\/h3>\n<p>In our first post, we argued that <strong>IT<\/strong> now plays a strategic role in the pursuit of business objectives.\u00a0 Moreover, that the impact of mobility to productivity is perceptible, whether or not mobility tools have been integrated with <strong>IT<\/strong> environment; even if only, indirectly.<\/p>\n<p>For this 2<sup>nd<\/sup> post, we will discuss measuring the contribution of Mobility tools to Sales Force Productivity.<\/p>\n<p>The very first point to mention is that large organizations are certainly a step\u00a0ahead of SMB in Smartphones deployment.\u00a0 Now, until recently, the deployment of these advanced mobility tools within businesses was not the result of a carefully planned enhanced productivity strategy but, for the most part, the result of visionary managers&rsquo; individual efforts. Very often, Smartphones deployment within organization occurs after many negotiation rounds with one or more mobile operators; and considering the wireless price structure in Canada, negotiating the best wireless monthly package is a major issue.\u00a0 After such, Smartphones are usually provided to users with minimal training; managers counting on Smartphones functionalities (calendar, contacts, emails, etc.) to automatically or miraculously enhance employees&rsquo; productivity.\u00a0 Unfortunately, more than often, very few metrics will make for either a gain or loss in terms of productivity in the months or years following such Smartphones deployment&#8230;<\/p>\n<p>And today, where do we stand?\u00a0 Well, let&rsquo;s consider the case of an organization thinking of enhancing its Sales Force productivity by means of Smartphones. How must they proceed since, as pointed out by Philippe Winthrop in response to our first post, it is only very recently that business people have been planning the integration of advanced mobility solutions (Smartphones) within their organizations?\u00a0 Before even thinking of metrics, what are the \u00ab\u00a0<strong>Wireless Management\u00a0101<\/strong> \u00bb principles to follow in order to enhance the Sales Force productivity?\u00a0 Well, here we go:<\/p>\n<h3>Show leadership<\/h3>\n<ul>\n<li>by communicating your strategic decision to all concerned and by defining very clear rules in terms of usage (<em>who manages the mobile devices, security, maintenance, etc.<\/em>), support (<em>IT, carrier and manufacturer; who, when and for what each will provide technical service<\/em>) and exploitation (<em>phone numbers, mobile devices and contents belong and should remain with the enterprise <\/em>) of your mobile devices park<\/li>\n<\/ul>\n<h3>Support your strategic\u00a0decision<\/h3>\n<ul>\n<li>by providing appropriate training both in terms of technology \u00a0(device functions) and of productivity (communications and priority management) to make sure users get the most out of their Smartphones; after all, these are pretty complex and powerful little devices<\/li>\n<\/ul>\n<h3>Maximize your investment in mobile technology<\/h3>\n<ul>\n<li>by adding to your mobile devices functionalities and Business Intelligence specific to your business process, make strategic data necessary to activity management and to decision process available on the road<\/li>\n<\/ul>\n<h3>Recommend (business rule)<\/h3>\n<ul>\n<li>using portables at the office and mobile devices on the road<\/li>\n<\/ul>\n<h3>Integrate, integrate, and integrate:<\/h3>\n<ul>\n<li>analyze all tools used by the Sales Force and integrate as many as you can into a single platform, if possible (this could take quite some time and could best be done by \u00ab\u00a0mobilizing\u00a0\u00bb a few key functions at a time)<\/li>\n<\/ul>\n<h3>Define metrics<\/h3>\n<ul>\n<li>to gauge the contribution of mobility to productivity<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Adoption rate of critical functionalities to enhancing productivity.\u00a0 Ex: being able to check inventory for specific items on the road; agenda management by an assistant.<\/li>\n<li>Mastering the basic functions of the device.\u00a0 Ex: automatic dialling of most frequently called and received numbers.<\/li>\n<li>Understanding and applying good business practices. Ex: not answering calls during meetings<\/li>\n<li>Number of client meetings \/ representative, etc. (see first post)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>You have chosen an advanced Mobility solution (Smartphones); expectations are high both from employees and the management body, and with good reason. We all got blinded by the promise of enhanced Productivity that Smartphones seem to carry along; it&rsquo;s as if, somehow a Smartphone would make people&#8230; smarter, or something like that. For sure, Mobility tools extend business reality beyond walls; which could be very profitable in terms of productivity if well integrated&#8230; into business reality!<\/p>\n<p>Nevertheless, one must carefully manage not only \u00ab\u00a0Wireless Tools \u00bb but also \u00ab\u00a0wireless activities\u00a0\u00bb as well in order to harvest the promised productivity gains; again, answering a call or an email for that matter during a meeting certainly doesn&rsquo;t fall within the scope of good business practices. In short, it goes like this: <em>Lead<\/em>, <em>Communicate,<\/em> <em>Train, Maximize, Rule, Integrate<\/em> and <em>Measure<\/em>. I believe anyone applying\/enforcing these principles would kind of exhibit the qualities of a <strong>leader<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"mailto:denis@analystik.ca\"><em>Denis Paul van Chestein<\/em><\/a><em> &#8211; <\/em><a href=\"mailto:michel.martel@analystik.ca\"><em>Michel Martel<\/em><\/a><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>This is the third opus of a series of posts and comments published by \u00ab\u00a0Enterprise Mobility Matters\u00a0\u00bb which will be the subject of a \u00ab\u00a0parallel blogging\u00a0\u00bb experiment with Analystik, editor of the \u00ab\u00a0Productivit\u00e9 +\u00a0\u00bb blog, onto which you will find a reply to these posts and comments.<!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt --><!-- AddThis Share Buttons generic via filter on wp_trim_excerpt --><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Measuring the contribution of Mobility to Sales Force Productivity","_seopress_titles_desc":"We will discuss measuring the contribution of Mobility tools to Sales Force Productivity. 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