{"id":10221,"date":"2008-10-03T15:27:46","date_gmt":"2008-10-03T19:27:46","guid":{"rendered":"http:\/\/www.analystik.ca\/blogue\/?p=10221"},"modified":"2017-02-21T16:04:22","modified_gmt":"2017-02-21T21:04:22","slug":"mobility-it-productivity","status":"publish","type":"post","link":"https:\/\/analystik.ca\/blogue\/language\/en\/mobility-it-productivity\/","title":{"rendered":"The IT and the Sales force with mobility and their productivity."},"content":{"rendered":"

This is the first opus of a series of posts and comments published by \u00ab\u00a0Enterprise Mobility Matters<\/a><\/strong>\u00a0\u00bb which will be the subject of a \u00ab\u00a0parallel blogging\u00a0\u00bb experiment with Analystik<\/a><\/strong>, editor of the \u00ab\u00a0Productivit\u00e9 +\u00a0<\/a><\/strong>\u00bb blog, onto which you will find a reply to these posts and comments.\u00a0 <\/em><\/p>\n

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Measuring the contribution of Mobility to Business Productivity, are we there yet?<\/h3>\n

About 5 years ago, a major shift took place in most enterprises which very few noticed: Information Technologies<\/strong> went from a support role to a strategic role, most notably in terms of enhancing productivity. Where am I going with this?<\/p>\n

The IT team<\/h4>\n

Well, CIOs<\/strong> have since become, in many businesses, one of those issuing the annual \u00ab\u00a0go \/ no go\u00a0\u00bb for next year business goals. In short, IT<\/strong> is now fully integrated with strategic planning in most businesses. IT<\/strong> now plays a key role in achieving business objectives, it is now perceived as part of the solution. Moreover, IT<\/strong> very often sets metrics into place to measure business tools, applications and processes performances or contribution to achieving business objectives.<\/p>\n

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Now, are Mobility tools well integrated with IT<\/strong>?\u00a0 Very few businesses are there yet and there’s the rub.\u00a0 Since Mobility is rarely integrated with IT<\/strong>; nobody requires setting metrics to measure Mobility users’ productivity or storing Mobility inputs\/outputs for further analysis!<\/p>\n

The smartphones<\/h3>\n

Mobility\u00a0includes a wide variety of devices but since we’ve entered the iPhone<\/strong> and Storm <\/strong>era. We will stick to Smartphones and the likes for this post. Now, are Smartphones perceived as business tools or just a necessity by users?\u00a0 Certainly a bit of both since they are, after all, telephones but they also carry contacts and agenda… and emails. So, can we measure the contribution of Smartphones to productivity? \u00a0Our opinion is yes, even if there hasn’t been any prior planning or integration. Smartphones are used to communicate<\/em> (telephone & emails) and to do basic activity planning<\/em> (contacts, agenda); now, if these business processes have improved whatsoever, one should be able to notice their impact on productivity, even if only, indirectly.<\/p>\n

The Sales Force<\/h3>\n

Let’s consider one of our clients, specialized in equipment financing, which uses a Sales Force of many hundred reps. They have put into place three years ago a \u00ab\u00a0BlackBerry\u00a0\u00bb solution and have experienced since an:<\/p>\n